Refund & Cancellation Policy

We offer a 14-day money-back guarantee on TeleSuite platform subscriptions (Tele-Office, Tele-Pay, Tele-GTM). If you are not satisfied with your purchase, you may request a full refund within fourteen (14) days of your initial order date or renewal date.

To request a refund, contact our support team at ops@telesuite.io with your account email and we will process the refund through Stripe.

Refund requests outside of this 14-day window are handled on a case-by-case basis at our discretion.

We want our community managers and creators to have a flawless experience. If a digital service allocation or automated webhook tracking sequence fails to execute correctly due to a verified, internal TeleSuite platform error or backend system outage:

Users may submit an investigation query to our operations team at ops@telesuite.io within fourteen (14) days of the affected transaction event.

If a technical system fault is confirmed by our internal database audit logs, TeleSuite will issue an immediate, corrective adjustment to the user's internal platform ledger. This credit balance can be applied freely to future automated workflows, system usage fees, or subscription cycles.

Users retain full sovereignty over their account renewals. You may cancel your TeleSuite subscription at any time directly through your account dashboard settings panel or by submitting a cancellation request to our helpdesk.

Upon processing a cancellation, your software utility access will remain fully operational until the end of your current, pre-paid billing cycle.

Following the expiration of that period, your automated workflow channels, webhook tracking pipelines, and historical attribution data reconciliation tables will be paused.

TeleSuite reserves the right to modify the terms of this Refund & Cancellation Policy programmatically to align with new feature releases, changing API token pricing, or updated Merchant of Record guidelines. Continued use of our infrastructure services following any updates constitutes complete acceptance of the revised policy.

For billing inquiries, real-time transaction reconciliation, or to request a platform ledger audit, please contact our support desk directly at ops@telesuite.io.